Level 1 and Level 2 Helpdesk Support - (Corona, CA)

Provides Level one and Level two support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level two and 3 support. Assignments include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software. Receive and process Service Requests and general requests and inquiries from customers, while providing 1st contact resolution when possible or routing as appropriate. Accurately classify, prioritize, and record details for all issues into the ticketing system Identify and recommend opportunities for improvement in documentation, training, and processes to ensure continuous improvement.