Float Head Teller - (Lakewood, OH)

Float Head Teller The Head Teller is responsible for supervising the branch customer activities and ensuring branch balances and adequate cash management. Duties and Responsibilities: Monitors Teller activities; acts as resource to Tellers; approves Teller transactions; ensures procedures are being followed; monitors over/short reports. Provides excellent customer service by processing customer transactions; answers customer inquiries both in person and on the telephone including Call Center support; follows-up with customers as necessary. Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits. Cross-sells bank's products and services by using insights gained about the customer's needs; provides investments, mortgages, business banking referrals; follows up on referral opportunities.