Field Services Digital Support Specialist - (Cincinnati, OH)

FSD Support Specialist As part of PatientPoint Field Services Digital team; the FSD Support Specialist will work directly on the phone with both field technicians, as well as PatientPoint customers to build a quality standard and high-level of service within our Digital Signage network. The FSD Support Specialist must be a team member and be able to work effectively with a diverse group of people; with a positive attitude. They should enjoy working on the phone and in a fast-paced environment. The applicant must have strong interpersonal and management skills and be able to handle multiple tasks. Applicant needs to have outstanding communication and negotiation skills; both verbal and written. Finally, they must embrace change to support a dynamic department Responsibilities: Ongoing daily outreach to customers to ensure network quality standards and troubleshoot Build relationships with both customers and vendors