Training Specialist - New Hire - (Chicago, IL)

The Training Specialist role is 1 of Servant Leadership which focuses on providing the support of their learners, in order for them to deliver exemplary levels of service. to our American Express customers. This Training Specialist will be responsible for motivating, inspiring, coaching and developing each learner to his/her full potential. This means the Training Specialist is constantly looking for ways to engage the learners while raising the bar on performance and enhance skills at all levels, and demonstrating a Growth Mindset. The responsibilities of the Learning Specialist role includes the following but not limited to: Responsible for the leadership and facilitation of end-to-end training programs, providing targeted coaching for trainees and coaches to achieve defined performance criteria at the end of OJT Partnering with business to increase productivity