Solution Architect - (Cincinnati, OH)

Hi, Hope you doing good, Please find a requirement below and kindly share your consultants information as soon as possible so that we can take this ahead. Solution Architect Cincinnati, OH Contract Job summary: Need Solution architect or SME for Service Desk Assessment of the AS-IS Service Desk of each OpCo Perform a detailed Ticket Analysis and Documenting the AS-IS processes and procedures Identification of Ticket Assignment/Resolver groups and Ticket Routing process flow Get a detailed understanding from the OpCo on the hardware/software to be supported Creating the initial plan to integrate OpCo into to the Centralized Service Desk and leverage DBS ServiceNow as the central ticketing tool and end-user portal Identify and Document the Change Management Processes to be followed towards Service Desk integration, transition and consolidation Alignment of the OpCo Customer expectations to DBS Standards