Professions: Sr Technician Help Desk - Columbia, Maryland - (Columbia, MD)

Responsible for identifying, troubleshooting and resolving problems encountered on various servers, desktop systems, Internet and other computer technology. Provide technical support to end-users regarding computer hardware and software. Install, test, certify and troubleshoot networking cabling systems. Install configured network equipment; install, configure, monitor and troubleshoot a broad spectrum of network and data communications software and hardware and perform related work as required. Serve as customer contact on technical and service related problems. Install/Incorporate new releases, updates, or other changes to Commercial-Off-The- Shelf software (diagnostics failures/potential failure predictions) to include maintenance of websites and database programs as required. Expertise to work under limited supervision; performs additional duties as assigned. Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. 1.