IT Help Desk Analyst - (Bronx, NY)

PRIMARY FUNCTION/PURPOSE: To provide day to day on-site support to internal program staff and Executive Management Team. Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet agency and user requirements. Provide support to staff on all agency supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. ESSENTIAL DUTIES AND Assignments include the following. Other duties may be assigned. Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows based local area network (LAN). 2. Serve as systems administrator, ensuring that all agency data is backed up and secured at all time. Ensure the firewall is protected and updated regularly.