Customer Service Lead - (Tukwila, WA)

Overview: Genoa, a QoL Healthcare company is a leader in behavioral healthcare specialty pharmacy solutions. We are a rapidly growing and successful organization with a strong reputation in serving the mental health community via a network of full-service pharmacies co-located (or embedded) within mental health clinics throughout the United States. The company strives to make a positive impact in our partner clinic and clients' lives to improve care and outcomes. We are seeking a Customer Service Lead to work alongside the Customer Service team to facilitate team focus on daily operating activities and projects. The Customer Service Lead provides expert guidance and support to consumer inquiries, billing/insurance questions, invoice questions, and customer complaints.