Desktop Engineer - (Arlington, VA)

Assignments include: Build, maintain, and support a base image for workstations including OS, drivers and software packages utilized by all business partners. Escalation point for Managed Workstation issues and/or end user tickets. Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner. Identify trends in reoccurring tickets and focus on resolving globally. Target automated or scripted fixes instead of manual one-offs. Create and maintain processes and documents pertaining to the managed workstation environment. Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process. Assist Managed Workstation Engineers as time allows for improvements to the workstation base image. Recommend and provide tools to support the managed environment for tier 2 support personnel and software repackaging/sequencing. Strong understanding and expertise to use the following SCCM.