Customer Service Video Troubleshooting - (Cheyenne, WY)

Client Reference Code: 212086 Provides basic customer support related to Charter services, including troubleshooting video issues and responding to basic billing inquiries (i.e., taking a payment, providing account balance). Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer background. Process customer orders in a courteous, efficient and timely manner. Effectively present and discuss Charter products and services. Convey an image of quality, integrity and superior understanding regarding services. Manage customer interactions professionally and efficiently. Effectively address customer questions, complaints and concerns within the scope of responsibility.