Tier 1 Help Desk Support Specialist with Security Clearance - (St Louis, MO)

Job details: Would you like to perform rewarding work while contributing to the success of an established, growing company? Navstar is an award-winning organization that has a proven track record of successfully providing IT services and solutions both as a prime and sub-contractor on mission focused IT programs. Our employees are integral players in support of mission-critical programs focused on our National Security. Position responsibilities: * Provide technical assistance and support related to computer systems, hardware, or software. * Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. * Assist in writing training manuals. * Respond to email or chat messages for customers seeking help and follows up with the customer to ensure issues have been resolved. * Walk customers through problem-solving process. * Gain feedback from customers about system usage. * Run reports to determine malfunctions that continue to occur.