Technical Support Representative - (Cedar Rapids, IA)

Technical Support Representative Job details:Provide world-class customer support for SecurityCoverage's ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer background.Main responsibilities:Answer inbound technical support phone calls, chats and emails related to SecurityCoverage's ISP partnersConsult with customers and provide additional solution in the form of up-selling SecurityCoverage's products and servicesTroubleshoot voice, data, video and connection issues for customersIdentify, troubleshoot and assist customers with voice, data