Hospitality & Tourism: Customer Service Representative - Parma, Ohio - (Parma, OH)

Job DescriptionCUSTOMER SERVICE REPRESENTATIVETHE COMPANY JOB DESCRIPTIONJOB TITLE: Customer Service RepresentativeDEPARTMENT: MarketingREPORTS TO: Marketing CoordinatorSUMMARIES OF DUTIES:The Company’s business is to provide quality products to its customers. The CSR position is responsible for quality control, as well as the sustainment and development of working relationships with customers. The CSR oversees and manages the production of the job from the time the account executive sells it through production. The CSR also coordinates communication between the customer, manufacturing, and the sales rep. Timely and frequent contact with customers, sales reps and manufacturing make this a critical position for monitoring and improving The Company’s quality and performance.ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES AS ASSIGNED):1.