Customer Support Specialist - Cash Manager Safes Job - (Hunt Valley, MD)

REPORTS TO: Director of Cash Manager Service LOCATION: 50 Schilling Road, Hunt Valley, MD 21031 Flexible schedule & competitive salary! The Cash Manager Safe Service Specialist foremost responsibility: Efficiently and proactively address and resolve customer safe issues. Maintain and monitor Case Management System. WORKING RELATIONSHIPS: Cash Manager management Sales management Finance Management Safe service vendors Dunbar customers RESPONSIBILITIES: *Perform basic safe functions in order to troubleshoot 1st level issues over the phone with a site end user. *Determine a 2nd level issue, escalate to the vendor and create a service ticket. *Daily Monitoring and Tracking of Service Tickets to ensure Service Line Agreement Metrics - Update Customers On Status *Coordinate Internally with Customer Service Desk and Account Representatives on Ticket Status *Oversee the installation process for all equipment models; scheduling installs