Hospitality & Tourism: Customer Service Assistant - Dallas, Texas - (Dallas, TX)

Job DescriptionCurrently hiring Entry-Level Customer Service Technical Support AssociatesTraining begins Monday, February19, 2018 in our Dallas locationIn this role, you will provide customer service via phone, chat, email or other methods of communication on client-specific issues while accurately capturing all related details in the proper database. Troubleshoot problems with client-specific devices, applications and accounts by performing the following duties: Answerincoming inquiries, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner. Handles challenging calls and situations with sensitivity, escalating when appropriate following standard procedures. Askeffective questions and gathers info to determine the source of problems and specific customer needs. When appropriate, uses sales background and skills to recommend appropriate services and/or retain customers.