Other: Medicare Telemarketing/Outreach QA - Philadelphia, Pennsylvania - (Philadelphia, PA)

Job DescriptionThe World's Leading Healthcare Company is looking for a Medicare Telemarketing/Outreach QA to join their team! Description: Summary - Responsible for execution of all detection and correction monitoring that support corporate and departmental compliance and quality objectives. Duties and Responsibilities:· Monitors Medicare call center calls for compliance and quality. Responsible for sales monitoring and telephonic enrollment reviews.· Works with internal sales areas and vendors to develop individual improvement plans for agents that demonstrate poor performance, and manages implementation of the improvement plans to completion.· Works with internal sales vendors to ensure proper coaching is taking place, related to agent performance, as necessary.· Acts as a subject matter expert in the development of content for various training communications (electronic, classroom, webinar, testing