Parts Consultant Worcester - (Worcester, MA)

We currently have a position at our busy Worcester dealership for a Parts Consultant.The job involves all or some of the following tasks: Receives customers and assists them courteously. Consults with customers to discover their needs. Maintains good relationships with customers by meeting and exceeding their expectations. Answers customers' questions regarding technical problems with their vehicles, warranties, services, and repairs in a manner that is easily understood and does not use excessive technical jargon. Conducts proactive discussions with customers to identify and prevent potential problems. Answers customers' questions on the phone or introduces or refers callers to the appropriate person. Initiates job documentation and maintains customer records and follow-up systems. Ensures customers' awareness of all products and services available. Sells additional products, services, and repair work in a professional manner. Notifies customers when necessary of the completion of work.