PAC Coordinator I - (Columbus, OH)

JOB DESCRIPTION The PAC Coordinator I is responsible for resolving residential and simple commercial order exceptions. Assignments include analysis and resolution which require customer contact to resolve the failure, provisioning updates, Local Number Portability (LNP) exception handling, updates to E911 records and internal escalations from Repair and Customer Service teams.The PAC Coordinator I must provide exceptional customer service with strong attention to details. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer background. Monitor and resolve exception tasks from the billing and provisioning systems for all residential and commercial order activity, including new connects, reconnects, service changes and disconnects. Process inbound and outbound customer calls related to order exceptions, such as TPV failures and LNP errors, which prevent orders from flowing properly. Research, resolve and reschedule orders as needed.