Contact Center Specialist Full Time Temple Job - (Temple, TX)

Position description The Contact Center Specialist I ensures accurate, compliant and timely registration of new patients to ensure optimal service. The Contact Center Specialist I is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties, register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide info on behalf of the institution. In addition, the Contact Center Specialist I performs the following tasks: Identifies and resolves discrepancies or missing details and accurately enters data into the electronic medical record system. Verifies insurance coverage or determines patient self-pay responsibility and provides cost info. Schedules an appointment for the patient or family member with a financial counselor if appropriate. Interprets physician orders to schedule appointments and ancillary tests.