Front Office Supervisor - Full Time - (North Bend, OR)

BASIC FUNCTION (the primary purpose of this position): Responsible for the successful daily operations of the Hotel Front Desk, and Concierge departments while building, maintaining, and promoting a Progressive, Friendly, & Fun Workplace atmosphere. PRINCIPAL ACTIVITIES & RESPONSIBILITIES: • Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee. • Assists in scheduling and delegating work to the front desk. • Follows up on guest history, group block pick-ups and cut off dates. • Remains current on marketing events, room rates and room availability. Keeps Marketing materials updated and distributed regarding promotions, events, and direct mail offers within the department. • Resolves or refers to hotel management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. • Assists in the training, development and direction of the Front Desk