Site Manager - (Tulsa, OK)

The Site Manager is responsible for directing all aspects of daily call center activities for a group of 5-6 Division Managers and up to 500 call-center staff. Primary leadership responsibility is to ensure the development of staff, design & execute contact strategies, drive daily staff production, and generate overall gross revenue. Also, the Site Manager must provide effective workforce management strategies to ensure service level agreements are met. * Ensuring Division Managers are effectively coaching on-line staff, monitoring and critiquing on-line staff phone calls and successfully leading the contact center floor. * Designing and executing contact workflows and strategies to ensure superior quality and productivity for Clients and financial performance. * Driving daily production efforts of contact center teams and providing direction and accountability for Division Managers to ensure work effort is maintained for superior performance.