Quality Assurance Research Specialist - Columbia, MD - (Columbia, MD)

Position overview: Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group . Now, you can take advantage of some of the best resources and tools in the world to help serve our members by ensuring the quality of our customer service operations and the customer background. This is no small opportunity. This role is equally challenging and rewarding. The entire customer service operation is reliant on your expertise to audit calls and provide feedback to teammates, as well as analyzing details to build recommendations Main responsibilities: