Sr. Guest Experience Maker - (Pinellas Park, FL)

Job Description JOB DESCRIPTION: The Sr. Guest Background Maker is responsible for supervising the operation of the hotel’s front desk and ensuring efficient and exceptional service is provided to a wide variety of individuals on a daily basis, including: guests, potential guests, vendor partners and La Quinta teammates. A key responsibility of this position is to lead the Front Desk team in creating Here For You experiences which leave our guests and potential guests feeling assured, settled in and optimistic about La Quinta. These experiences can be delivered through a variety of activities, including: welcoming our guests, extending recognition to loyal guests and military members, providing an accurate and efficient check in/check out process, promoting the La Quinta Returns program, assisting guests during their stay with questions or concerns and providing exceptional service to individuals contacting the hotel via phone.