Internet and Phone Supervisor - (Middletown, NY)

Client Reference Code: 212150 The Charter Communications' Hudson Valley region currently seeks a Internet and Phone Supervisor for our Inbound Internet and Phone Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Job responsibilities: Will be expected to plan, staff and assist in supervising a staff of Internet and Phone Representatives to achieve and maintain department standards. Responsible for interviewing, hiring and training Internet and Phone employees. Handle supervisory calls from customers, troubleshoot and resolves any customer service issues. Complete follow-up with assigned representatives regarding their phone status, attendance, punctuality and overall performance, perform weekly team meetings. Handle and resolve interdepartmental customer service and billing problems. Assist with quality assurance in monitoring and quality control of assigned representatives.