Hospitality & Tourism: Branch Customer Service Coordinator - Wallingford - (Wallingford, CT)

Job DescriptionThe Branch Customer Service Coordinator provides administrative support to the branch sales force by assisting with customer inquiries, ensuring order delivery accuracy, coordinates special customer requests and assists with customer issue resolution. ACCOUNTABILITIESVerifies and expedites customer orders to ensure accuracy and secure on-time delivery by working directly with the Corporate Asset Team and/or direct manufacturer on-line systems. Provides info to customer regarding order status by answering inquiries by phone and email. Data provided by looking up the inquiries in the sales database. Coordinates issue resolution by working with the Sales Representative and the Customer by providing updated details via phone and/or email communications.Assist the Sales Representative by performing inventory stock status and obtaining delivery details by utilizing on-line manufacturer databases.Processes order confirmation files by reviewing data against the Sales Database to ensure accuracy