Help Desk Administrator - (Cleveland, OH)

Job overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best background for our customers. As a Part-time Help Desk Administrator within PNC's Technology & Innovations organization, you will be based in Cleveland OH. The PNC Help Desk provides 1st line 24x7 technical support for PNC staff. The team responds to inquiries and requests for assistance with the organization's computer systems or PCs and resolves customer inquiries for one or more products or services. The Help Desk Representative assignments include, but are not limited to the following: ·Using excellent customer service and communication expertise, provide highly responsive technical support and assistance to PNC employees. ·Resolve a wide array of issues relying on a knowledge base and established procedures for effective execution. ·Manage ticket documentation and follow-up. ·Responsibilities are generally tactical in nature.