Engineering: Network Support Engineer I/II - Minneapolis, Minnesota - (Minneapolis, MN)

Job DescriptionNetwork Support Engineer I/II – Minneapolis, MNJob SummaryThis position will provide technical support of F5 products to Kudelski Security’s external customers. NSE II’s handle multiple active cases of diverse scope where analysis of data requires evaluation of identifiable factors and providing daily customer communication via phone and email. The NSE typically spends between five and 6 hours per day supporting customers over the phone.Essential Duties & Responsibilities Provides Level one and Level two technical support to troubleshoot and resolve hardware and software issues on F5 devices. Actively collaborates with peers troubleshooting issues. Effectively manages case escalations to Tier three while maintaining customer communication. Proactively and effectively communicates status, plan of action and resolution of issue. Participates in on-going training with F5 products and related technologies.