Hospitality & Tourism: Rental Sales Agent - Customer Service - Columbia - (Columbia, MD)

Summary: Provide a superior, friendly and efficient transaction, at the time of rental and return of vehicle, using the company-approved sales and service techniques. Facilitate the rental process through verification and documentation of all necessary driver info to provide for an efficient and timely rental and return background. Perform all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards. Responsibilities: * Use company approved sales and service techniques when determining customer needs. Offer all optional products to meet customer wants and needs. * Make eye contact and greet all customers. Thank customers at the conclusion of their transaction. * Prepare rental and return documents accurately and completely. * Qualify each customer using our company rental requirement guidelines. * Offer all customers assistance with directions, maps, local area details and service info.