Help Desk Support Engineer - (Barnstable, MA)

Job DescriptionIf you want a challenging, fun workplace with people who aren't afraid of difficult assignments, itWORKS! has a place for you!Responsibilities: Manage our clients expectations Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend solutions to complex IT issues Detect, track. and document customer issues and resolutionsQualifications: Previous background in IT, customer service, managed services, or Microsoft or Cisco certifications Expertise to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Expertise to work, and play hard Strong expertise to remain calm in stressful situations Willingness to continuously learnCompany DescriptionitWORKS! is a managed services company supporting clients and users all over the East Coast. We've been in business for over twenty years, and many of our clients have been with us since the beginning.