Become a Customer Experience Rep - Bluefield - (Bastian, VA)

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! Our Internal Customer Background Representatives primarily work with internal and 3rd-party customers to resolve account issues such as modifying work orders and account creation. They also perform technical troubleshooting and resolve customer service issues for our bulk commercial customers and field technicians. Primary position assignments and responsibilities of an Internal Customer Background Representative include: Work primarily with internal customers such as in-home technicians and sales partners and occasionally with external customers Assist in-home technicians with the following:Activation of customer services Work order modifications Equipment modifications Adding smart home services for proper billing Assist commercial sales partners with account management