Customer Quality Engineer - (Plymouth, MN)

Job DescriptionPosition Overview:Provide technical customer support in post-sale quality issues of Proto Labs services. Gain a solid understanding of the customer’s technical requirements and communicate appropriate solutions. Lead the technical resolution of any post-sales technical issues in a manner that helps Proto Labs retain our valuable customers. Specific duties include: Answer customer phone calls and emails to provide strong customer service and positively resolve all customer issues in a timely manner. Diagnose post-sale quality issues by working cross-departmentally to research symptoms and root causes associated with customer complaint; determine a course of action and communicate plan with customer. Direct internal designers on appropriate changes to resolve customer nonconformances. Communicate customer issues by properly documenting in the intranet and CRM system. Maintain four hour responsiveness guidelines set on all customer (internal and external) issues.