Cust Care Project Specialist (13638-935) - (Keene, NH)

POSITION PURPOSE: The Customer Care Project Analyst is a national position responsible for reporting, data mining, data analysis and project support for the Customer Care team as well as the customer. Has a direct relationship with the customer's business, data, and IT teams and works with any internal business partners involved in managing, determining, and maintaining data, in order to support the customer's utilization of company data. Provides recurring reports and develops ad hoc reports needed to monitor company and customer businesses. Analyzes data, prepares and presents results in order to identify and/or resolve business problems as well as drive business actions in often-critical areas. Develops processes and technological tools, identifies technological and data-driven solutions, and leads or participates in the development of and execution of IT-related projects such as system implementations or changes (Legacy systems, Customer Portal, EDI, and CRM)