Permanent Director, Provider Services Operations - (Jacksonville, FL)

The Director provides leadership, account management, strategic direction, and coordination for customer focused services and responsibilities. The Director works closely with the IT organization and other senior management staff to provide leadership related to customer satisfaction, communication and training. CRITICAL RESPONSIBILITIES • Act as sponsor for various customer service account management processes, including incident management, oversee development and implementation of processes and procedures for effective end user support, and coordinate those processes with other areas within IT Services and other teams. • Develop, plan, and implement, in alignment with the IT Services strategic plan, the overall strategic and tactical goals