Help Desk Analyst - (Bossier City, LA)

Title: Helpdesk Analyst Client :Govt. Location: Bossier City, Louisiana, LA, United States Description: Shifts : Multiple Background : 2/3yrs Responsibilities: · Handle incoming contacts via electronic media such as: · Telephone (via toll-free access numbers) · Electronic mail · SMS/text messaging · Web-Chat submissions · Self-service web portal Qualification Equivalencies: · Act as the single interface and Single Point of Contact (SPOC) for all communications with and between end-users and resolver groups regarding all incidents and tickets · Provide end-to-end ownership and ticket management through either direct resolution or escalation / interaction with appropriate resolver groups · Provide end-to-end