Application Support Analyst - (Kansas City, MO)

Perform App Support and aid in production incidents. Perform basic SQL queries and review application logs. Field testing defect analysis Production Incident Analysis, Queue Management Problem Management/Problem Resolution Simple Configuration Updates/Configuration Audits Facilitation of Incidents/Working Bridge Key skills: 3 yrs of background as a Systems Analyst, Incident Analyst or Problem Analyst who has worked in a technical support center environment Background using Service Now, Remedy, Service Desk, HP ALM or a similar tool Current knowledge of SDLC Background using Sharepoint or KMS