Telecom Engineer - (Brentwood, TN)

Responsibilities System implementation, configuration, administration and technical support for the Avaya Call Management System (CMS) and other supporting call center tools and the underlying infrastructure. Process user requests for new telephony hardware, software, user accounts and password resets. Assist in the review and assessment of user telephony needs and equipment. Provide level three for key, PBX, VoIP phone systems (Avaya IP Office 500, Nortel, Toshiba, NEC) Coordinate repairs and technical support with external providers for voice and data circuits. Respond to tickets in a timely manner to ensure that IT meets its Response and Closure SLAs Support 24x7 operations for