Director of Operations- Transportation - (Atlanta, GA)

The Contact Center Director is responsible for the success of contact center operations. This includes but is not limited to establishing and maintaining excellent relationships with customers, clients and providers while meeting performance standards and financial goals. CRITICAL FUNCTIONS Provides Leadership, Development and Management of Contact Center Operations Executes on management routines and disciplines Leads and manages by observations and coaches in the moment Leading staff in advancing quality and member background Identifies, collaborates, develops and drives process improvements Conducts and documents coaching, annual reviews and 1:1's Develops personnel and supports succession planning Recognizes employee achievements and champions LogistiCare core