Social Media - Engineering Technician - (Oklahoma City, OK)

180342 Social Media - Engineering Technician (Open) Seagate is seeking a Social Media - Engineering Technician to be located in our Solutions Center in Oklahoma City, OK. The successful applicants will be responsible for actively monitoring Seagate's support Social Media sites. The Social Media Agents will respond to customer questions and on-line reviews in a timely manner. They will also provide technical, warranty, and pre-sales support for all of Seagate's drive offerings. Key responsibilities are: Working on a small, tight-knit team with continued communication throughout the day This position provides exposure to varying cultures and local idioms which may need to be researched before responding. Support customers through social media in both public and private communication Draft responses for on-line reviews for various sites Communicate with customers through both written correspondence and phone calls Provide notification to management of high impact issues identified through social media Be