District Services Mgr- NJ Central East - (Old Bridge, NJ)

POSITION PURPOSE The District Services Manager (DSM) is a critical role in the Home Services (installation) organization at The Home Depot. DSMs cover 1-3 districts. Their key responsibilities are to drive quality and customer service through managing Service Providers (installers), ensuring Store Connectivity, and driving Issue Resolution as it relates to Home Depot s installation services.MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 50% Service Provider Management- Develop and maintain professional customer and Service Provider (SP) relationships. Responsible for assisting in the recruitment, retention, and performance management of SPs within the District. Authorized to provide immediate and corrective feedback to Service Providers to improve performance. Execute consistent monthly quality reviews with select Service Providers to drive high customer service.