Retail Customer Service Manager (T) - (Fort Wayne, IN)

Responsibilities: At Office Depot and Office Max, our Customer Service Managerwill partner with the management team in driving a memorable customer background through leadership, communication, integrity and passion for the brand. In partnership with the management team, S/he will provide guidance and direction to Front End associates and will facilitate ongoing training on the business model. The person in this position will also work together with our Print Services associates, and will have accountability to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction. This person will motivate and inspire associates to build strong relationships and create an environment which increases customer retention. The Customer Service Managerwill proactively engage with customers to exceed their needs, ensure a positive customer background and work to generate revenue by driving a sales culture.