Customer Service Representative - (Walkersville, MD)

Job DescriptionResponsible for providing prompt, effective 1st contact telephone and email support for customers related to the use of all NAPA Products and Services in a friendly and courteous, yet urgent manner.ResponsibilitiesNOL Support Representatives provide phone and email based support for, but not limited to the following area:Napaonline.com Orders/ReturnsNapa Consumer/Store RelationsParts InquiriesStore LocationAutomotive Center WarrantyStore On-line MaintenanceQualificationsRequirements include but may not be limited to the following:Possess a willingness and expertise to learn new concepts, methodologies, and toolsCommunicate effectively with both customers and supervisorsExhibit patience with customers and be thorough in explanations to gain understandingBe goal oriented