Patient Access Services - (Pinehurst, NC)

The Business Office Associate is responsible for providing quality and efficient customer service to our patients. Responsibilities: • Check-in Job requirements: • Greet patients with a smile and a scripted acknowledgement • Verify patient info (address, phone numbers, insurance, etc.) in Electronic Medical Records • Register all new patients by obtaining personal and insurance info • Input into Electronic Medical Records Customer Service • Assist patients by phone or in person with billing questions • Answer calls as directed by switchboard Financial Account Auditing • Calculate fees • Inform patient of day’s total • Obtain payment from patient • Provide receipts • Verify credit card payments and input fees into computer • Collaborate together with Financial Counselors for patients who are unable to make payments • Review accounts with patients regarding old balances 4. End of Day • Balance daily transactions • Account for all charge tickets used daily for each doctor where