QA Evaluator and Trainer - (Glenarden, MD)

QA Evaluator and Trainer Category:Advising and Enrollment Location:Largo, MD Requisition ID:10004871 . Quality Assurance (QA) Evaluator and Trainer Compliance and Fraud Protection Exempt, Regular, Full time, Pay Grade 1.3 University of Maryland University College (UMUC) seeks a QA Evaluator and Trainer within the Quality Assurance and Training unit of the Compliance and Fraud Prevention (CFP). Reporting to the Associate Director of Quality Assurance and Training, the QA Evaluator and Trainer will assist with developing and delivering training programs and classes that support UMUC Core Values and CFP/OSA Accounts operations. SPECIFIC ASSIGNMENTS INCLUDE: + Monitoring and evaluating walk-in, phone, email and ticket quality/efficiency for frontline and behind-the-scenes performance of internal and external staff. + Monitoring workforce management/scheduling to ensure adequate staffing coverage.