Coordinator Quality Assurance Housekeeping - (Atlantic City, NJ)

* Distributes work and room credits, ensuring equitable distribution of workload and max productivity* Assists in departmental training* Prioritizes assignments according to room status (rush, occupied, vacant), taking into consideration scheduled arrivals, departures and groups* Ensures all assignments are completed as assigned and incomplete assignments are reported according to procedure* Visually inspects guest rooms and hotel tower public areas in assigned area, ensuring cleanliness, amenity placement and appearance standards are met or exceeded* Prepares all VIP rooms, ensuring that any special requests/amenities are ready* Responds to any guest requests, concerns and/or problems, ensuring guest satisfaction* Ensures fair treatment according to company policy and relevant collective bargaining agreement* Oversees and expedites special requests from the Front Desk* Follows up on work orders to ensure prompt resolution of any reported deficiencies* Oversees the Preventive Maintenance Program in assigned