Operations Customer Service Representative - (Jacksonville, NC)

GET TO KNOW ALORICA At Alorica, we only do 1 thing - make lives better, 1 interaction at a time. We're a global leader in customer service and background, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYPerforms routine customer service phone support to client specific needs. Work is performed under regular supervision.JOB REQUIREMENTS--- Responds to requests and calls from customers related to client specific programs and products--- Identifies and responds to customer's needs based on designated procedures of account/client--- Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients--- Escalates calls to supervisor when necessary and appropriate--- Responds to requests for assistance and/or possible processing of credit card authorizations--- Tracks call related details of each call received for auditing and reporting purposes --- Provides feedback reports on call issues related to downtime and/or