Field Service Engineer II - (North Salt Lake, UT)

Effectively execute field service activities on multiple products. Demonstrate and perform Level II skills from Field Service Engineer (FSE) Skills Matrix. Professionally interact with external and internal customers/departments. Generally, this position works under the direction of a Technical Service Engineer.ESSENTIAL DUTIES AND Assignments include the following. Other duties may be assigned. Follow all corporate safety protocols and report unsafe conditions. Perform routine installations and/or maintenance on assigned products. Install software with min supervision, using the provided installation procedures and release notes. Use supplied corporate processes to locate software revisions and appropriate documentation. Verify software status and evaluate appropriate details for log analysis. Effectively troubleshoot issues for both hardware and software. Obtain Factory Training and achieve Certification on multiple products. Apply company policies and procedures to resolve routine issues.