Front Office Manager - (Branson, MO)

POSITION OVERVIEW Under general direction, the Front Office Manager oversees the daily operation of the Front Office to include Front Desk, Night Audit, and all customer service and reservation support functions. ESSENTIAL JOB FUNCTIONS Manage day to day operations of the Front Office. Ensure quality assurance standards of hospitality are provided to all guests and visitors on property and/or via telephone. Responsible for actively building and retaining member, owner, and guest relations and acting as a mentor to teammates in order to provide superior customer service. Exercise independent judgment in addressing and resolving internal and external service complaints. Collaborate together with corporate and club reservation on yield management, rental and club programs, relocations, and all resort room metrics. Perform quality assurance audit checklist quarterly for Assistant Front Desk Managers and Front Desk Agents. Perform property and room inspections. Schedule and conduct staff meetings.