Administrative Asst I for Home Health, FT - (Lee's Summit, MO)

POSITION OVERVIEW Responsible for performing clerical and administrative functions. Includes heavy volume front-line assistance as customer service representative regarding details and complaints and a resource for residents, residents' families, associates. Also entails handling considerable database usage for resident/customer details and reports, as well as trained to be the HealthMedX database contact for department. Customer service skills are an integral part of this position. Supportive of Village mission, values, and service/hospitality (PRIDE) expectations. Completes training hours as required by policy. ESSENTIAL JOB FUNCTIONS Contributes to customer satisfaction. Responds to inquiries/concerns of residents/customers and others at own discretion. Keeps managers alerted to resident/outside requests, comments, and complaints. (Village Helpers) Responsible for staffing to meet client needs and optimize efficiencies. Village Helpers) Initiates for billing functions. Provides communication of details.