IT Critical Incident Response Manager - (Draper, UT)

Position description At Progressive Leasing, we pride ourselves in providing a product that is transforming the way retailers do business which requires high availability and we're looking for a IT Critical Response Manager to continue and strengthen that transformation. Progressive Leasing's Incident Response Manager is responsible to manage critical incidents as they occur and collaborate together with our NOC and Tier three on-call engineers in order to resolve critical incidents as quickly as possible. What You Will Do: Responsible for working critical incidents in order to ensure that normal service operations are restored as quickly as possible. Create internal, external, and executive level communication during and after critical incidents. Produce business impact analysis reports following the resolution of critical incidents. Document critical incidents in our ticketing system and analyze our problem backlogs in order to drive resolution and improvement activities in order to prevent future issues.