Helpdesk Technician - (Homewood, IL)

Serve as the 1st point of contact for users seeking assistance with IT related issues via phone or ticketing system. Hands on and remote troubleshooting of IT related issues. Determining the best solution of IT related issues based on info provided by users or troubleshooting. Escalate unresolved issues to the next level of support personnel. Record troubleshooting events and resolutions in ticketing system. Follow up on tickets with users until a resolution is reached. Train users on equipment and software use. Build and deploy new hardware. Other duties as assigned. Qualifications: CompTIA A. A min of 2 yrs background as a successful IT Helpdesk Technician. Advanced/Expert user of Microsoft office. Excellent oral and written comprehension and communication abilities. Excellent organizational, attention to detail and time management expertise. Proactive, Reliable and Consistent. Customer-oriented. Good understanding of computer systems, mobile devices and other tech products